Category Archives for "Management"

General hotel management posts

A Book About GDPR For Hotel Marketing

GDPR For Hotel Marketing

This book is now available on Amazon Kindle and is doing very well.

It is an easy to understand introduction to the General Data Protection Regulation (GDPR) which will come into force in the UK on 25th May 2018.

If your business is still in the early stages of working towards compliance, this might be an interesting read for you.  It is written in an easy-going style and introduces you to GDPR from a practical, hoteliers perspective.

Hotel Overbooking – The Necessary Evil

Do You Overbook Your Hotel?

Early Days

Hotel booking

In my (pre-internet) days as a boy hotelier overbooking was normal.  If you wanted to fill your hotel, you had to do it.  People have their plans changed, people cancel.  If you didn’t overbook you were left to underwrite everybody else’s fate with your own.  In some of the places I worked in London the front office and revenue managers really knew their craft and often as a Night Manager I was expected to “walk” anticipated late arriving guests.  It is testimony to their skills and judgement that I didn’t have to do it very often.  Or maybe I delegated that job to reception?  It was a long time ago.  Times were tough.  You overbooked or you lost revenue.